What is the issue or pain-point experienced?

Provide an overview of the specific issue experienced – not the suggested solution or "fix". Include important details like the product and what modules you are using.

How do you manage or deal with the issue?

Describe the experience this issue creates. How do you deal with it? Do these steps address the root cause(s)? Are other technology solutions available which address the issue? Include data about lost time, money, clients, etc.

How do you visualize the solution?

Provide a detailed explanation of how you might envision a fix. Is there a particular solution, feature, etc. believed to be the best approach?